Samsung Members, the App for Technical support Available on Play Store

Samsung has announced the release of a new app named Samsung Members conceived and designed to provide the best possible support to smartphone owners of Galaxy range.

The strength of Samsung Members consists precisely in the fact that customers Samsung will be able to communicate with experts and find useful information for the correct operation of their smartphones in one place, resolving any problems that arise in an extremely short time.

Accessing Members can consult the FAQS Samsung, ask questions to experts, report malfunctions and receive immediate support for the correct resolution.

“Diagnostic Device” allows you to perform a series of tests to check the performance of the battery, Bluetooth, WiFi and sensors. In case the result is not satisfactory, the app offers immediately countermeasures to resolve the problem.

“Smart Tutor” is the instrument through which each user can contact customer service to solve doubts, problems or errors of the device. Remote control of your smartphone by technicians significantly speeds up transactions, making them highly effective.

“A/S Center” allows the customer to find a center where to go (on a date) in case you need a more in-depth technical support.

There is a section “Community” where users can post ideas, opinions and product reviews Samsung Galaxy. The “Suggestion screen” welcomes all users ‘ proposals to be delivered directly to Samsung.

Samsung Members also allows you to earn points as you grow with the ability to receive free coupons for discounts, repairs and accessories.

Samsung Members is currently available to download to Play Store in China, Spain, Russia, Brazil, and the United Arab Emirates and is the international version of Samsung +, the app launched from South Korean House in early April aimed at the us market.

Samsung Members is pre-loaded on Smartphones Galaxy S7 and Galaxy S7 Edge .

No information regarding the timing for the release of the app on the store Italian.

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